An IT group is like the utility company, you only notice when they are not working.
In medchem we deal with so much data, it’s a full time job to keep it all available and organized for the scientists to use. Fixing global IT problems poses distinct challenges, not the least of which is a number of people from disparate departments in widely varying time zones all have to be awake and on the phone at the same time. Here’s an example. The mothership IT changed something and our poor barcode printer suffered. Do printers get hangovers?